Most people who buy faulty or unsatisfactory products or who obtain slight food poisoning after investing in a takeaway store or restaurant never make an enquiry or even speak up when they are unsatisfied with their products. The main reasons why most people don’t seek justice or reimbursement for their money is because they think that they either do not have a case, might lose more money in their reimbursement quest or simply don’t want to put in the extra effort that is involved in the process. But by staying quiet and only accepting your fate you are actually doing much more harm than good because the company won’t know that there is a problem with some of the products, scamming companies will continue to rob clients of their money and other consumers might actually be in danger when the products is not up to standard. Here are the right steps to take when you are faced with an unsatisfactory product.
Phone the company
Any good company that value’s its reputation will try to investigate the problem and will either apologize to you as a consumer, replace the faulty product for you or reimburse you for your wasted money. The first step towards seeking justice for your problems should always be to phone the company instead of trying to do damage to a company’s name.
File a complaint via email
If you have trouble with reaching a company on phone then an email can be a terrific alternative. You have proof of your claim or query and the company can take their time to scan through the problem and do a bit of investigating on their side.
Go public with your problem
Companies who will flat out ignore your calls and emails are often scamming companies or there is someone working in enquiries that are not doing their job. The best way to handle these types of issues is to seek out the company’s social media page and to state your problem with the products where everyone and anyone can see it. Most companies will respond to social media pages immediately because they want to maintain a good front for their clients.
Seek out an attorney
While it is ok to let small things slide when social media does not have a big result, you should still seek reimbursement if you invested a large amount of money or if the company is putting someone’s life in danger with their faulty products. The best way to get justice for your troubles is to seek out a professional attorney who specializes in consumer cases. Martin Chitwood and his firm Chitwood, Harley, Harnes LLP is such a person or law firm who are sure to get you the justice you deserve for your troubles and the refund for the faulty product in which you invested. They are also sure to get you the full reimbursement for any added troubles and medical problems that you might have suffered after investing in the faulty consumer product so you can continue your life and so the company in question will never exploit others ever again.